Case studies
Receipts, not promises.
Three builds, three businesses, numbers they'd repeat in front of their accountant. Names anonymised until clients opt in — the workflows are real.
Estate agency · Poole01
Cut admin time by 56%.
A five-branch independent drowning in portal enquiries. Every email read twice, every viewing booked by phone tennis, every CRM update done at 7pm.
The problem
- 200+ portal enquiries a week across branches
- Average first reply: 9 working hours
- Negotiators doing CRM admin every evening
The build — live in 2 weeks
- Agent triages and answers every enquiry
- Qualifies applicants against the book
- Books viewings straight into diaries + CRM
56%
Admin time cut
4 min
Average first reply
2 wks
Idea to live
0
Missed enquiries since
“It's like hiring someone who never sleeps — and never forgets to follow up. The negotiators got their evenings back.”
Recruitment · Bournemouth02
3 hours a day, per consultant, back.
A specialist recruiter where consultants spent mornings screening CVs against briefs and afternoons playing calendar ping-pong with candidates.
The problem
- Every CV read manually, against memory of the brief
- Shortlists took two days; clients chased
- Interview scheduling ate the afternoons
The build — live in 3 weeks
- Screening agent scores every applicant vs the actual brief
- Overnight shortlists with reasons, not just rankings
- Self-serve interview booking, synced to consultant diaries
3 hrs
Back per consultant, daily
100%
CVs screened vs brief
1 night
Shortlist turnaround
3 wks
Idea to live
“We didn't change how we work. It just got faster. The consultants spend the time selling, which is the job.”
E-commerce · Dorset03
4 manual handoffs → 1 agent.
A growing online retailer where every order passed through four pairs of hands: order desk, accounts, warehouse, customer service. Busy weeks meant dropped steps.
The problem
- Four handoffs per order, each a chance to drop it
- Invoices lagging dispatch by days
- No follow-up emails when things got busy
The build — live in 2 weeks
- One agent runs order → invoice → dispatch note → follow-up
- Exceptions flagged to a human, everything else flows
- Daily summary so the owner still sees everything
4 → 1
Handoffs per order
100%
Orders followed up
Same day
Invoicing, every time
2 wks
Idea to live
“The busywork just disappeared. Nobody misses it. Busy weeks feel like normal weeks now.”